Return & Refund Policy

Effective Date: 1 Jan -2026
Website: https://mantraayurveda.com/

At Mantra Ayurveda, we are committed to delivering authentic Ayurvedic products with the highest standards of quality. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of Ayurvedic medicines, health supplements, and wellness products, we do not accept returns of products once they have been delivered, except in the following situations:

• You received a damaged product.

• You received a defective product.

• You received the wrong product.

• The product packaging was tampered with before delivery.

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

2. Return Request Process

To request a return or replacement, please email us at mantraayurveda.anuj@gmail.com with the following details:

• Order Number

• Customer Name

• Contact Number

• Clear photographs of the product and packaging

• A brief description of the issue

Our customer support team will review your request and respond within 2–3 business days.

3. Replacement Policy

Once your request is approved, we will arrange a replacement at no additional cost.

Replacement is subject to product availability. If the same product is unavailable, we may offer:

• A replacement with an equivalent product, or

• A full refund (where applicable).

4. Refund Policy

Refunds will only be processed in the following cases:

• Order cancelled before dispatch.

• Product is confirmed as damaged, defective, or incorrect after verification.

• Order cannot be delivered due to stock unavailability.

Approved refunds will be processed to the original payment method within 7–10 business days.

Please note that shipping charges (if applicable) are non-refundable unless the error was on our part.

5. Non-Returnable Products

The following items are not eligible for return or refund:

• Opened or used products.

• Products damaged due to misuse or improper storage.

• Products returned without original packaging.

• Products purchased during promotional or clearance sales (unless damaged or incorrectly delivered).

6. Order Cancellation

Orders may be cancelled before they are shipped.

If your order has already been dispatched, cancellation will not be possible.

To request cancellation, contact our support team immediately.

7. Damaged Shipment

If the outer package appears damaged at the time of delivery, we recommend:

• Taking photographs before opening the package.

• Refusing delivery if the package is severely damaged.

• Contacting us immediately with supporting photographs.

8. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Mantra Ayurveda

📧 Email: mantraayurveda.anuj@gmail.com

📞 Phone: +91 9212041171

🌐 Website: https://mantraayurveda.com/

Our customer support team will be happy to assist you.

Note: Mantra Ayurveda reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page and will become effective immediately upon posting.